Return Policy

***BECAUSE OF THE NATURE OF THESE HEIRLOOM COLLECTABLES, BY ORDERING FROM THIS WEBSITE YOU AGREE THAT ALL SALES ARE FINAL ON HEIRLOOM CUSTOMS, HEIRLOOM FANTASY KITS & ACCESSORIES.  IF YOU PREORDER OR RESERVE ANY DOLL OR KIT, OR ABANDON YOUR ORDER, PREORDER OR RESERVE ORDER FOR ANY REASON, OR BY NOT PAYING THE REMAINING BALANCE DUE BY THE SPECIFIED DUE DATES YOU AGREE THAT YOU FORFEIT ALL PAYMENTS MADE TO DATE.  


***PLEASE NOTE THAT PREORDERS & RESERVE KITS ARE NOT IN STOCK AT THE TIME OF ORDERING. THE SHIP DATE(S) STATED WHEN ORDERING THEM IS NOT A GUARANTEED ARRIVAL DATE AS FACTORY PRODUCTION & FREIGHT SCHEDULES ARE NOT UNDER MY CONTROL EVEN THOUGH I DO MY BEST TO GIVE AN APPROX. ARRIVAL DATE. BY ORDERING FROM THIS WEBSITE YOU AGREE THAT YOU UNDERSTAND THESE TERMS. 


THANK YOU FOR YOUR UNDERSTANDING.